Terms & Conditions
Effective Date: 14th July 2025
Welcome to Freeze Dried Magic! These Terms and Conditions outline the rules and regulations for using our website and purchasing our products.
By accessing our website or placing an order, you agree to accept these Terms and Conditions in full. Please do not use our website or services if you do not agree with any part of them.
Business Information
Freeze Dried Magic
ABN: 41 972 828 175
Sydney, NSW, Australia.
FreezeDriedMagic@gmail.com
Products and Descriptions
We take care to describe our products accurately, including ingredients and potential allergens. However, we make no warranties that product descriptions are error-free. Images on our website are for illustrative purposes only. Due to the fragile nature of freeze-dried products, some breakage is expected and does not constitute a fault or defect.
Pricing and Payments
All prices are listed in Australian Dollars (AUD) and include GST where applicable. We reserve the right to change prices at any time without notice. Payments must be made at the time of purchase via our secure online payment system, unless an alternative arrangement has been agreed on in writing.
Shipping and Delivery
We ship Australia-wide using trusted carriers. Delivery times are estimates only and may vary. Freeze Dried Magic is not responsible for delays caused by postal services or external factors. For full details, please refer to our Shipping Policy.
Returns and Refunds
Please see our Return and Refund Policy for detailed information. We do not accept returns for change of mind. Refunds or replacements will only be issued for damaged, spoiled, or incorrect items. As our products are food-based, we cannot accept returns once opened or used.
Fragility Disclaimer
Freeze-dried products are delicate by nature. While we do our best to pack them securely, minor breakage during shipping may occur and will not be refunded.
Privacy Policy
We respect your privacy. Please refer to our Privacy Policy for details on how we collect, store, and use your personal information.
Limitation of Liability
To the extent permitted by law, Freeze Dried Magic shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or products. Our liability is limited to the value of the product purchased.
Governing Law
These Terms and Conditions are governed by the laws of New South Wales, Australia, and any disputes will be subject to the jurisdiction of the courts in that state.
Changes to Terms
We may update these Terms and Conditions at any time. Continued use of the site after changes means you accept those updates. Please check this page regularly for updates.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at: FreezeDriedMagic@gmail.com
Return & Refund Policy
At Freeze Dried Magic, we are committed to delivering high-quality products and exceptional customer service. Your satisfaction is important to us!
Due to the delicate nature of freeze dried products, some breakage may occur during transit. While we take great care in packaging our items securely, minor breakage is considered normal and does not qualify for a refund or replacement.
Freeze Dried Magic does not accept returns for change of mind or if you simply no longer want the product. As our products are food items, they cannot be restocked or resold once opened or delivered.
Freeze Dried Magic may offer a refund or replacement if:
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The product arrives damaged beyond reasonable breakage, or
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You receive the wrong item, or
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The product is spoiled or not as described.
To request a refund or replacement, please contact us within 7 business days of receiving your order. Email us at FreezeDriedMagic@gmail.com with your order number, photos of the product and packaging, and a brief description of the issue.
If you have any questions about our Return and Refund Policy, please don’t hesitate to reach out.
Privacy Policy
Effective Date: 14th July 2025
Your privacy is important to us. This Privacy Policy outlines how Freeze Dried Magic collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Information We Collect
We may collect the following personal information when you use our website or services:
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Your name
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Email address
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Delivery and billing address
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Phone number
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Payment information (handled securely via third-party providers)
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Order history
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IP address, browser type, and device information (via cookies or analytics tools)
We only collect personal information that is reasonably necessary for the operation of our business.
How We Collect Your Information
We may collect your information when you:
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Make a purchase from our website
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Contact us via email or form
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Subscribe to our newsletter
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Engage with us on social media
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Use or browse our website (cookies and analytics)
Why We Collect Your Information
We may collect your information for the following purposes:
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To process and fulfil your orders
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To communicate with you about your orders or inquiries
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To improve your shopping experience
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To send promotional materials (only if you have opted in)
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To meet legal obligations
Disclosure of Personal Information
We do not sell or rent your personal information. However, we may share your information with:
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Payment processors (e.g. Stripe, PayPal)
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Delivery and logistics providers (e.g. Australia Post, courier services)
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Marketing service providers (e.g. email newsletter platforms)
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Government or regulatory bodies when required by law
All third-party providers are required to comply with relevant privacy obligations.
Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. Your data may be stored electronically on secure servers, some of which may be located outside Australia.
If we no longer need your personal information, we will take reasonable steps to destroy or de-identify it.
Access and Correction
You have the right to access your personal information and request corrections if it is inaccurate, out-of-date, or incomplete. Please contact us at the email below, and we’ll respond within a reasonable time.
Cookies and Analytics
Our website may use cookies and tracking technologies (e.g. Google Analytics) to improve functionality and understand user behaviour. You can manage your cookie settings through your browser.
Marketing Communications
You can opt out of receiving marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the “Effective Date” at the top. Continued use of our services means you accept the updated policy.
Contact Us
If you have any questions about this Privacy Policy, or if you would like to access or correct your personal information, please contact: FreezeDriedMagic@gmail.com
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Shipping Policy
Effective Date: 14th July 2025
Thank you for shopping with Freeze Dried Magic! Below is everything you need to know about how we ship our magical treats to you.
Shipping Locations
We currently ship Australia-wide. Unfortunately, we do not offer international shipping at this time.
Processing & Dispatch Time
Orders are typically processed and dispatched within 1–3 business days of receiving payment.
During peak periods or product launches, processing may take slightly longer – but we’ll always do our best to get your order out as quickly as possible.
Delivery Times
Once dispatched, standard delivery times are as follows:
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Standard Shipping: 3 - 8 business days (depending on your location)
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Express Shipping: 1 - 4 business days (metro areas)
Please note that delivery timeframes are estimates provided by Australia Post and may vary due to factors beyond our control (e.g. weather, holidays, or carrier delays).
Shipping Rates
Shipping costs are calculated at checkout based on your delivery address and preferred shipping method.
We occasionally offer free shipping promotions, including a free shipping threshold. The free shipping threshold differs between regular and wholesale purchases. For regular sales, free shipping is available on orders over $80 AUD, while wholesale orders qualify for free shipping on purchases over $500 AUD. This offer is only available to residential addresses within Australia.
Fragile Product Notice
Our freeze dried treats are fragile by nature. While we take great care in packaging your items securely, some breakage or crumbling during transit may occur. This is normal and does not affect the quality or taste of the product. We do not offer refunds or replacements for minor cosmetic damage.
Order Tracking
Once your order is shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.
Lost or Delayed Orders
If your order is significantly delayed or marked as delivered but you haven’t received it, please contact us at FreezeDriedMagic@gmail.com and we’ll assist you in lodging an inquiry with the shipping carrier.
Please ensure all delivery details are correct at checkout – we are not responsible for orders lost due to incorrect addresses.
Questions?
If you have any questions about your delivery or need help with an order, reach out to us at: